Hard Shutdown When Uploading Sketch

[Dylan]

About one in every 15 sketch uploads to the Teensy my Mac does an instant hard shutdown before the upload is complete. When I power back up it comes on temporarily showing the "white screen of death."

Teensy 3.0 is being powered by a 5V 8A power supply which is also powering some LEDs. Teensy ground is connected to power supply and LED ground.

I have cut the lead on the Teensy board that connects USB power.

My Mac is mid-2010 13" OSX 10.9.4.

I have a hunch that this happens more often when laptop is plugged in, but have no hard data.

Please help as this is extremely frustrating and may eventually fry my laptop / Teensy.

 

[pictographer]

I encounter this too, but thought it was because my old macbook pro is on its last legs due to a faulty graphics chip and electrical abuse of the usb ports. In my case, a Teensy 3.1 is powered by USB. If the computer was sleeping before I upload code it seems to happen more frequently, so I've taken to unplugging the Teensy and restarting the Arduino IDE, though this might be superstitious.

My system is running OS X 10.9.4. It's a 17-inch MacBook Pro (model MacBookPro3,1) with a 2.6 GHz Intel Core 2 Duo, 2 GB DDR2 SDRAM and a flaky NVIDIA GeForce 8600M GT 256 MB graphics processor.

I'll try using a hub.

I don't recall it doing this with older versions of OS X, for what it's worth.

 

[drg]

Try a different USB hub?

I had some issues with that a couple years ago when I happened to be using an el-cheapo USB hub that I bought because it had individual switches on the ports that I thought would be convenient for doing development with Teensy and with other AVR boards using an USBTiny programmer.

I occasionally had the symptoms you described. I thought it was the Teensy, or what have you.

However, one week it happened a couple times when plugging non-project devices into the same USB hub. I suspected that maybe that particular hub wasn't adhering to the USB standard or something like that, and it was triggering Mac kernel panics.

I suspect we do more plugging/unplugging of the Teensy than we normally do with other USB devices, so it might trigger an existing issue more often and expose problem hubs that previously went unnoticed.

I swapped out that USB hub and I've never had those symptoms again, from Teensy or any other device.

Good luck,
Dave

 

[PaulStoffregen]

Does the problem occur when only a self-powered Teensy is connected, where no wires connect from the Teensy to anything else?

 

[pictographer]

Here's my setup:

Teensy 3.1 powered by USB (VIN not cut).

Only additional components are as follows:

3.3V to a 330 ohm resistor to six LEDs each sinking to pads on the back 24,25,26,31,32,33.
Headphone jack wired to DAC/A14 and ground with no resistor.

I've also had crashes with other configurations and other Teensys.

 

[MichaelMeissner]

Well the problem is you are connecting pin 33.

Paul S. said this some time ago in another post:
Pin 33 is special. It defaults to a non-maskable interrupt (active low) with a pullup resistor. When it's low on reset the MCU enters EZ Port mode, which basically turns the MK20 into a SPI flash chip. If you weren't using Teensyduino this might be how you'd upload a new program.

 

[PaulStoffregen]

My Mac is a late-2011 MacBook Pro, with 10.7.5 installed. Do you think it might be able to reproduce this problem?

I can't do much to investigate a problem I can't reproduce.

 

[pictographer]

I haven't got a consistent way to reproduce the issue. The one thing I've got in common with Dylan (besides the T3, of course) is that we're both using the latest OS X.

You might consider upgrading the OS on your Mac. You'd pick up some security patches and your tests would apply to more of your users. Maybe do a survey of the Mac users to see what versions is most common?

I'll try a hub and I'll also try disconnecting pin 33.

 

[PaulStoffregen]

Perhaps I need another mac? Has anyone confirmed if this happens with a Macbook Air?

There's no way I'm messing with my working 10.7.5 setup. Apple's tools have a nasty tendency to produce code that's incompatible with versions older than 1 year. I think a lot of people would be pretty upset if suddenly the Mac version of Teensyduino didn't run on 10.6, 10.7 and maybe even 10.8.

 

[pictographer]

If you'd rather not buy another Mac, you can boot off an external drive.

 

[duff]

I've experinced this also with 10.8 and 10.9. It's seems to happen at random times so it hard to lock down but one thing I've noticed is seems to happen when i upload code and have the serial monitor open. If it happens again I'll save the crash report.

 

[pictographer]

TL;DR Using a hub, it seems my crashes have stopped, but I occasionally need to unplug/replug the hub. Noticed a buggy interaction between the Teensy Loader About dialog and the Erasing dialog.

Using a powered USB hub, at some point during compilation and upload, the hub LED that indicates presence of a USB device in a particular port went out. The Teensy became unresponsive. Tried the reset button. Got the sketch running again, but still couldn't upload. Tried unplugging/replugging the Teensy. Still no Teensy found during upload and no green light on the hub. The hub power light was on all along. Tried quitting and restarting both the Arduino IDE and the Teensy Loader.

Unplugging the hub from my mac and plugging it back in to a different USB port caused the Teensy Loader to display the "Erasing..." dialog, but it seemed to hang there. Perhaps this was because I had the About dialog open for the proper name of the Teensy Loader. When I dismissed the About, the Erasing finished and the Teensy started running again.

If anyone wants to dig deeper into the conditions under which the hub port LED is on, the hub uses a pair of chips labeled:

GL852G
MN2CD08G12
426SY46621​

@drg: Thanks for the hub suggestion!

 

[duff]

Well I had anthor one of those Kernel Panic shutdown again and for what its worth here is the system log for it though I really don't know what it can tell you. I can say for sure that it happened when I was uploading code!

Anonymous UUID: 413D27FA-C064-7F8B-DC06-8E9D0D60DA93


Sun Sep 28 18:24:31 2014
panic(cpu 2 caller 0xffffff8021cdc43e): Kernel trap at 0xffffff8021fe10c7, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000128, CR3: 0x0000000198ce30a0, CR4: 0x00000000001606e0
RAX: 0x0000000000000000, RBX: 0x0000000000000004, RCX: 0xffffff80222ca530, RDX: 0xffffff804b083188
RSP: 0xffffff812f85bd10, RBP: 0xffffff812f85bdd0, RSI: 0x00000000563af16d, RDI: 0xffffff80388b16d0
R8: 0x000000000000003c, R9: 0xffffff8022201910, R10: 0x00000000000003ff, R11: 0xffffffffffffffff
R12: 0x0000000000000000, R13: 0xffffff804b083130, R14: 0x0000000000000000, R15: 0x0000000000080000
RFL: 0x0000000000010246, RIP: 0xffffff8021fe10c7, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000128, Error code: 0x0000000000000000, Fault CPU: 0x2


Backtrace (CPU 2), Frame : Return Address
0xffffff812f85b9a0 : 0xffffff8021c22f79
0xffffff812f85ba20 : 0xffffff8021cdc43e
0xffffff812f85bbf0 : 0xffffff8021cf3976
0xffffff812f85bc10 : 0xffffff8021fe10c7
0xffffff812f85bdd0 : 0xffffff8021fcfa19
0xffffff812f85be50 : 0xffffff8021c456b9
0xffffff812f85be80 : 0xffffff8021c48789
0xffffff812f85beb0 : 0xffffff8021c485ee
0xffffff812f85bee0 : 0xffffff8021c20b63
0xffffff812f85bf10 : 0xffffff8021cdca73
0xffffff812f85bf30 : 0xffffff8021cf3942


BSD process name corresponding to current thread: Unknown


Mac OS version:
13F34


Kernel version:
Darwin Kernel Version 13.4.0: Sun Aug 17 19:50:11 PDT 2014; root:xnu-2422.115.4~1/RELEASE_X86_64
Kernel UUID: 9477416E-7BCA-3679-AF97-E1EAAD3DD5A0
Kernel slide: 0x0000000021a00000
Kernel text base: 0xffffff8021c00000
System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)


System uptime in nanoseconds: 406532606527673
last loaded kext at 406169587427303: com.apple.driver.AppleUSBCDCECMData 4.2.1b5 (addr 0xffffff7fa3caf000, size 28672)
last unloaded kext at 406139785667121: com.apple.driver.AppleUSBCDCECMData 4.2.1b5 (addr 0xffffff7fa3caf000, size 20480)
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NoZAP.Driver-PL2303 1
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com.apple.driver.AppleUSBCDCECMData 4.2.1b5
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com.apple.filesystems.afpfs 11.1
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com.apple.iokit.IOUserEthernet 1.0.0d1
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Unable to gather system configuration information.Model: MacBookPro9,2, BootROM MBP91.00D3.B09, 2 processors, Intel Core i7, 2.9 GHz, 8 GB, SMC 2.2f44
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.7f3 14616, 3 services, 15 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD HTS541075A9E662, 750.16 GB
Serial ATA Device: MATSHITADVD-R UJ-8A8
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: IR Receiver
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

 

[duff]

Also i have mentioned this before but your teensy loader gets slower as time goes by, after about 15-20 loads it is noticably slower. If I close it, it is fast again.

 

[duff]

I think it could be related to this thread, https://github.com/arduino/Arduino/issues/350

 

[PaulStoffregen]

If you change Tools > USB Type to MIDI or RawHID, do the problem go away?

In these modes, you can still use Serial.print(), but Teensyduino emulates the serial connection with a HID driver. If the problem goes away, then it's pretty likely the problem involves the Mac CDC serial driver. If the problem continues, perhaps there's some lower level USB bug?

 

[pictographer]

Changed the type to RawHID. Six or so updates later the USB hub lost the connection to the T3.1. Unplugging/replugging the hub "fixed" it. 30 uploads without the hub and no crash yet.

 

[duff]

Ok, will try that, hopefully that fixes this. Though I wonder if that Arduino thread would have some relevance here with the java RXTX that IDE 1.0.5-6 uses, or does teensyduino have its own java implementation? I went back and looked at the other kernel logs and they all involved the USB CDC driver when my puter crashed.

 

[PaulStoffregen]

Let's collect some more feedback on RawHID vs Serial.

Looks like I need to either commandeer another mac, or swap my mac's hard drive, so I can get 10.9.4. I'd like to try reproducing the problem here, while capturing the communication with my USB protocol analyzer. It's a hardware capture device using a 2nd computer to log the data, so I should be able to get a capture of the problem, if I can get a mac set up here which reproduces the crash.

I really want to understand this issue a bit more before jumping to any conclusions about what to change in the software. Switching from RXTX to JSSC, or supporting 1.5.7 (even though it's a moving target with a major refactoring coming up) might be the answer. But if possible, I really want to gain more knowledge and understanding about the problem, before trying to fix it.

 

[duff]

I agree.

As far as the mac you could make a clone of your current os x on external HD using carbon copy cloner. this article is what i used to do this -> http://www.maclife.com/article/howtos/how_make_bootable_clone_your_mac. Then you can upgrade to what ever version you want and boot off the external HD.

 

[duff]

I'm happy to say that its been over a week of hard coding with no crashes at all using RawHID. Usually I would have at least 2 to 3 when using Serial and doing as much uploading as I have been doing. The one thing I do miss is:

while(!Serial);

Is there an equivalent with the RawHID?

 

[PaulStoffregen]

No, but emulating Arduino Uno reset (as Teensy 2.0 does) is on my list for version 1.21.

 

[duff]

So I had another crash uploading code to a Teensy 3.0 tonight and I was using the RAW HID, here is the crash report:

​Anonymous UUID: 413D27FA-C064-7F8B-DC06-8E9D0D60DA93

Thu Oct 23 00:22:21 2014
panic(cpu 3 caller 0xffffff80230dc43e): Kernel trap at 0xffffff80233e10c7, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000128, CR3: 0x000000022b03c0af, CR4: 0x00000000001606e0
RAX: 0x0000000000000000, RBX: 0x0000000000000004, RCX: 0xffffff80236ca530, RDX: 0xffffff803f4b3a40
RSP: 0xffffff802f8ebd10, RBP: 0xffffff802f8ebdd0, RSI: 0x00000000563af16d, RDI: 0xffffff8053e49b20
R8: 0x000000000000003c, R9: 0xffffff8023601910, R10: 0x00000000000003ff, R11: 0xffffffffffffffff
R12: 0x0000000000000000, R13: 0xffffff803f4b39e8, R14: 0x0000000000000000, R15: 0x0000000000080000
RFL: 0x0000000000010246, RIP: 0xffffff80233e10c7, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000128, Error code: 0x0000000000000000, Fault CPU: 0x3


Backtrace (CPU 3), Frame : Return Address
0xffffff802f8eb9a0 : 0xffffff8023022f79
0xffffff802f8eba20 : 0xffffff80230dc43e
0xffffff802f8ebbf0 : 0xffffff80230f3976
0xffffff802f8ebc10 : 0xffffff80233e10c7
0xffffff802f8ebdd0 : 0xffffff80233cfa19
0xffffff802f8ebe50 : 0xffffff80230456b9
0xffffff802f8ebe80 : 0xffffff8023048789
0xffffff802f8ebeb0 : 0xffffff80230485ee
0xffffff802f8ebee0 : 0xffffff8023020b63
0xffffff802f8ebf10 : 0xffffff80230dca73
0xffffff802f8ebf30 : 0xffffff80230f3942


BSD process name corresponding to current thread: Unknown


Mac OS version:
13F34


Kernel version:
Darwin Kernel Version 13.4.0: Sun Aug 17 19:50:11 PDT 2014; root:xnu-2422.115.4~1/RELEASE_X86_64
Kernel UUID: 9477416E-7BCA-3679-AF97-E1EAAD3DD5A0
Kernel slide: 0x0000000022e00000
Kernel text base: 0xffffff8023000000
System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)


System uptime in nanoseconds: 98763499468567
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com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.12d1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.7f3
com.apple.iokit.IOSurface 91.1
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOAcceleratorFamily2 98.23
com.apple.AppleGraphicsDeviceControl 3.6.22
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.IOPlatformPluginFamily 5.7.1d6
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.driver.AppleUSBMultitouch 240.10
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.7
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.7
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.3.1
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IO80211Family 640.36
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBFamily 686.4.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: MacBookPro9,2, BootROM MBP91.00D3.B09, 2 processors, Intel Core i7, 2.9 GHz, 8 GB, SMC 2.2f44
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.7f3 14616, 3 services, 15 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD HTS541075A9E662, 750.16 GB
Serial ATA Device: MATSHITADVD-R UJ-8A8
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: IR Receiver
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1