Thanks @BriComp!
https://github.com/h4yn0nnym0u5e/aud...feature/doc-01 is my latest effort on this front - if that's not what you're using, it's probably worth a try. A key / recent feature is being able to set microphone (i.e. record), beep, greeting, and playback levels independently, see lines 117 to 124. It's "obviously" vital to get the microphone level right - you should
definitely copy test files to your PC and check they're not too quiet to be useful, or so loud there's distortion. Although greeting and playback are both from WAV files on the SD card, I gave them separate mixer channels because you can max out the greeting level for best quality, but if you're suitably cautious with the microphone level the playback of recorded messages will probably sound a bit quieter - you can up the gain on mixer channel 2 to compensate, if you want.
On the subject of the ticking, I'm reasonably convinced that it's associated with bursts of high current during SD card writes. If you look back at post #354 above you'll see a pretty neatly done version of some better power distribution that @carpracing did, based on a suggestion I'd made earlier - if you have the skill I think it's definitely worth trying to do this. He wasn't entirely convinced, but I think with that and careful routing of the microphone cable you'll reduce the ticking significantly. You may also find a different SD card works a bit better, if it uses less current. Another approach is to use the built-in SD card slot on a Teensy 4.1. As the current flow doesn't go through the audio card, the effect is basically eliminated, as far as I can tell. This is a real analogue electronics thing, so if you increase the microphone gain you will also increase the level of the ticking.